Payments will be processed through the payment method you selected during the booking process. You can choose from various options such as bank transfers, PayPal, or credit card payments. Once your booking is confirmed and payment is processed, you will receive an email confirmation with the details of your payment.
If you require any specific payment arrangements or have questions about alternative methods, please feel free to reach out to our customer support team.
If you require extended support for your booking, service, or any other related issue, please contact our customer support team. Depending on your service or subscription plan, we may offer additional support packages or extended assistance for a specific period.
You can reach our team through the following channels:
Email: reservations@madabookings.com
Phone: +261 34 21 379 46
Please provide details about your request, and we will assist you in finding the best solution to extend your support.
Making a booking with us is easy! Just follow these simple steps:
Visit our website and browse through the available options (hotels, activities, tours, etc.).
Choose your preferred option by clicking on the listing that interests you.
Select the dates for your booking, and if applicable, choose the number of people, rooms, or tickets.
Enter your personal details, including name, contact information, and payment method.
Review your booking details to ensure everything is correct.
Complete the payment using your preferred method (credit card, PayPal, etc.).
Once your payment is processed, you will receive a confirmation email with your booking details and a receipt.
If you encounter any issues or need assistance, feel free to contact our customer support team!
We accept a wide variety of payment methods to make your booking process as convenient as possible:
Credit and Debit Cards: We accept major credit cards including Visa, MasterCard, and American Express.
PayPal: You can securely pay using your PayPal account.
Bank Transfers: For larger bookings or special arrangements, we also accept bank transfers. Please contact us for details.
Stripe: We use Stripe for secure and seamless online payments.
All transactions are securely processed using the latest encryption technologies to ensure your payment details are safe.
If you have any specific payment requests or need assistance, feel free to contact our customer support team.
Yes, you can cancel or modify your booking, but the options depend on the terms and conditions of your reservation:
Cancellation:
If your booking is eligible for cancellation, you can cancel it directly through your account or by contacting our customer support team.
Cancellations made within the specified period (usually 24 to 48 hours before your booking) may be eligible for a full or partial refund, depending on your booking conditions.
Modifications:
Modifications to your booking (such as changing the dates or upgrading your room) are possible, subject to availability. To make any changes, simply log into your account or reach out to our support team.
Please note that some bookings may have specific cancellation or modification policies. We recommend reviewing the terms before confirming your reservation.
If you need further assistance, feel free to contact us, and we’ll be happy to help you.
Once your booking or payment is successfully processed, you will receive a confirmation email with all the details of your reservation. This email will include:
Booking Reference Number: For easy tracking and reference.
Dates and Details: The dates of your booking, accommodation or service details, and any additional services you’ve selected.
Payment Receipt: A summary of your payment and confirmation of the transaction.
Important Instructions: Any necessary instructions or requirements for your booking.
Please make sure to check your inbox and your spam/junk folder in case the email is mistakenly filtered. If you haven't received your confirmation email within a few hours, please contact our support team, and we'll be happy to assist you.
Yes, your payment is fully secure. We take the protection of your personal and financial information very seriously. Here's how we ensure your payment security:
Encryption: All transactions are processed using SSL encryption (Secure Socket Layer), which ensures that your payment details are securely transmitted.
Payment Gateways: We work with trusted and secure payment gateways such as PayPal, Stripe, and Bank Transfers, which comply with the latest security standards.
PCI-DSS Compliance: We adhere to PCI-DSS (Payment Card Industry Data Security Standard) guidelines to ensure the highest level of payment security.
Fraud Detection: Our system includes advanced fraud detection and monitoring to detect any suspicious activity and prevent unauthorized transactions.
You can trust that your payment information is safe with us, and we continuously update our security measures to keep your data protected.
If you have any concerns or questions about payment security, please don't hesitate to reach out to our customer support team.
If you're having trouble accessing your booking, please follow these steps:
Check Your Email: Ensure that you have received a confirmation email with your booking details. Sometimes, the email may be in your spam or junk folder, so be sure to check there as well.
Login Issues: If you're unable to log into your account, double-check that you're using the correct username and password. You can reset your password by clicking the "Forgot Password?" link on the login page.
Booking Reference: If you have a booking reference number, make sure you're entering it correctly in the designated field. This number can be found in your confirmation email.
Clear Cache and Cookies: Try clearing your browser's cache and cookies or use a different browser or device to access your account.
Try Again Later: Occasionally, system updates or maintenance may temporarily prevent access. Wait for a few minutes and try again.
Contact Support: If none of the above steps work, please reach out to our customer support team. Provide your booking details, and we will assist you as quickly as possible.
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